question of the day:

question of the day:

 

Do I need a passport to travel to Hawaii?

cool website

http://www.robertjblake.com/

I just helped this guy make changes to his travels.

thougth I might promote him, since he sounded like a nice person on the phone.

untitled

I am speaking to a customer about the rules and restrictions associated with a hotel that he purchased on the website.  unfortunately it is subject to 100% cost of stay penalty now that he has checked into the hotel.  he is disputing it saying that he was missinformed as to the location and rules and restrictions. 

he agreed to the hotel and charged for the rates.   He is a major buisness owner, and will tell his friends

he is complaining that we will not help him.  We are bound to the rules and restricitons of the hotel.

cannot refund money b/c it is non refundable.

call ends in frustrations, threats to tell friend of the bad service,  thats his opinion and right. 

no further action